The technical skills you need to deliver outstanding advice, to every client, at every stage of their life.
Develop your own technical capabilities as well as your team’s, with our engaging guides, tools and keynotes on everything from underwriting and claims to ethical decision making. The Tech Zone ensures you stay one step ahead of the changing technical requirements of your role as an adviser.
Advice
Course |
Synopsis |
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| The Future of Risk Advice - Premium volatility and sustainability | In the current environment of uncertainty, premium volatility and sustainability of risk insurance products, particularly Income Protection with losses in excess of $3 billion over the past 5 years. The proposed APRA income protection changes will have a significant impact on future products and Risk advice. In this session Mark Neil, Risk Strategy Specialist at OnePath and Zurich guides you through the proposed changes and ways to find the right balance between complying with best interest duties, responding to client affordability and sustainability concerns and placing clients in a "better position". |
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| Insurance Fundamentals | Presented by Robert Plonski, this webinar aims to take advisers back to the basics of Insurance and Claims. In this session you will learn the importance of insurance and understand how insurance policies are constructed to best suit client needs. Robert will also explore the claims process, giving you a better understanding of the client journey when making a claim. |
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| Tax Implications of Life Insurance | Financial planners can provide significant value for their clients by explaining the taxation implications of life insurance and the strategic opportunities to manage tax. Whether life policies should be owned personally, through a business structure or by a superannuation fund can be a complex decision. An understanding how tax may apply is one important consideration to help provide an effective outcome for your clients. Join us on a wild ride as we explore the tax implications of life insurance. | Watch now |
| Adviser Insights Series: Protection During Disruption | 2020 has seen an extraordinary period of disruption, impacting employment, health, the broader economy and personal freedoms. As decreasing employment further heightens the community's view on their cash flow, this session seeks to capture clarity on the role of government and non-government support, shedding light on the discrepancy this can have to an individual and their family, along with an analysis of the changing face of employment and the implications for the future. | Watch now |
| Key Person Insurance Planning | Small business owners may have ‘day to day’ contingency planning in place but many have no plan B and are financially exposed if a key employee suddenly dies, is disabled or suffers a trauma event. Financial planners are well placed to help their small business clients identify, address and manage key person risk. Join us as we cover the key aspects and strategies involved including establishing the need, policy ownership and taxation for key person insurance planning. | Watch now |
| Safe Landings - The Ins and Outs of Beneficiary Nominations | We all hope our clients never have to claim on their death cover but if they do we want to ensure it lands in the right hands. Join us as we consider the implications of super and non-super beneficiary nominations. We also take a look at a case study about how OneCare instalment payments can play an important role in positioning our clients. | Watch now |
| The Ins and Outs of Super TPD Payments | We all hope our clients never have to claim on their TPD cover but if they do we want to ensure they are well placed to receive the benefits. Join as we consider the implications of super funding TPD cover via super. We take a look at a case study covering some of the strategies for benefit payments including how super disability income streams can play an important role in positioning our clients. | Watch now |
| Business Insurance - the Case Continues | Financial planners can provide significant value in helping identify and address the financial risks their small business clients face. Join us as we take a deeper look at business insurance planning including business expense, key person and buy-sell case studies and the placement of trauma cover. We also cover the relationship with a business owner’s SMSF and some of the insurance implications where business real property and limited recourse borrowing are involved. | Watch now |
| Life insurance: shades of grey you might not have considered | Despite its seemingly straight-forward design, term life cover is not always black and white. This session explores the latest trends, features and benefits from a best interest duty perspective, along with regulator insights and death cover methodology. | Watch now |
| TPD: Myth-busting the makeup of TPD events and definitions | TPD coverage remains one of the most complex forms of wealth protection and is often thought to be rarely claimed on. This session will help build a clear understanding of the facts about TPD, clarify how various definitions actually work and explore the catastrophic illness and injuries leading to total and permanent disability claims. | Watch now |
| Trauma insurance: Insights into conditions, costs and coverage | Insurance is designed to safeguard us from the financial ramifications of illness, but can you articulate what illness costs or how likely it is? This session uncovers the important nuances of trauma insurance, considerations for benefit calculations, and data around the likelihood of the most common conditions. | Watch now |
| Income protection: Unpacking this critical and evolving form of personal protection | Income Protection is arguably one of the most important protection mechanisms in Australia today, yet how much is understood by the community at large? This session aims to build a clearer understanding of income protection, the evolution of changes we’ve seen from a legislative and product perspective, through to the key issues and considerations they are likely to face when a loss of income occurs. | Watch now |
| Simplifying income protection & super: How generational change has created a simplified super-link solution | With post-APRA income protection products simplifying in product design, this session explores the role of income protection inside super and the changing approach for super-linked protection. | Watch now |
| Let’s talk about Bex: Business expense and other business insurance essentials | Business insurance remains a growing segment of the advice market and this session explores many of the nuances around the types of protection available from Business Expense (Bex) to Key Person cover and explores the critical role of communication. | Watch now |
| Lay of the Law: An examination of key legislation and how they influence advice | The advice industry has been inundated with new jargon relating to changes in rules, regulations and legislation from PYS, PMIF, DDO and IDII to name a few. This session provides an overview of key insurance changes, how they work and how they are shaping the delivery of advice. | Watch now |
| Positioning your advice business for success | Hear from Terry Bell, Founding Partner of Business Health as he discusses how every advice practice needs a profitable business model; however, regulation has required advice practices to pivot to stay afloat. Using key insights from the industry’s most profitable practices we deep dive into tangible tips that can improve business profitability. | Watch now |
Ethics
Course |
Synopsis |
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| Ethics in Practice Clinics: Wicked Problems |
Join our industry expert, Dr Simon Longstaff who is the Executive Director of The Ethics Centre and our own Mark Neil as they explore the practical dilemmas advisers face when dealing with the unusual and difficult ethical issues their clients can present. A financial adviser’s role is filled with problem solving moments. Some of these problems are straightforward, but some can be very challenging. These ‘wicked’ problems are where the real nonfinancial skill and value of a financial advice professional emerges for the client. |
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| Cracking the Code of Conflicts of Interest | Join our industry expert, Dr Simon Longstaff who is the Executive Director of The Ethics Centre and our own Mark Neil as they explore when and how COIs arise and how best to deal with this challenge. Of all the FASEA ethical Standards, Standard 3 has attracted the most comment. There has been a range of guidance released on the subject and this webinar will cover the core concept as well as addressing some relevant practical questions. |
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| Ethics for Modern Times |
The session explores the centuries old topic of Ethics about right and wrong; what ought one to do? - Socrates. The need for ethical conduct extends across all aspects of our life and critical important in the context of Financial Services where we must put our client’s best interest before ours. We explore the concept of ethics and the framework you can apply to day to day dilemmas in your business life. | Watch now |
| FASEA Code of Ethics | The Risk advice process requires not only a deep understanding of their financial needs and objectives, but also very personal health information, and balancing field Underwriting to ensure full disclosure to insurers. Finally, the need for ethical behaviours is never more important than when navigating the claims process of the insurer at claim time. | Watch now |
IDII
Course |
Synopsis |
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| Group vs Retail income protection: Providing clarity amid product perplexity |
The changing face of the income protection industry will result in new disability income products from October 2021, which may appear more comparable with group salary continuance products of today. What will this mean for advice and income protection product selection? Will greater recommendations for group super disability policies be the norm? This session explores key differences across retail and group insurance and uncovers policy insights that can help advisers not only navigate the myriad of changes but ultimately direct clients to a best interest outcome with greater clarity and confidence. |
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| IDII - Best interest Duty in the new world | The new changes to income protection will have a substantial impact on risk recommendations, especially for clients with old world IDII products. The challenge remains of finding the right balance between affordability and client sustainability over the identified timeframe. The framework for best interest duty was comprehensively addressed in ASIC 413. This session will explore new IDII impacts on BID and consider a core and satellite approach, across income protection, lump sum and severity-based products to help navigate the challenging landscape. |
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| IDII – Revolution and advice considerations | The new IDII changes make seeking quality risk advice more important than ever before. The income protection products in Australia developed into the most generous and best in the world. This product design and resulting claims experience is the major factor driving price volatility, dramatically impacting client affordability. Income protection is the core risk strategy, the new less generous IDII products present the challenge of how to construct a comprehensive risk strategy, the types and levels of cover you recommend, complimenting the new IDII products. |
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| IDII - The new or the old in product | The new changes to income protection will have a substantial impact on risk recommendations, especially for clients with old world IDII products. The challenge remains of finding the right balance between affordability and client sustainability over the identified timeframe. The framework for best interest duty was comprehensively addressed in ASIC 413. This session will explore new IDII impacts on BID and consider a core and satellite approach, across income protection, lump sum and severity-based products to help navigate the challenging landscape. |
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| New IDII and the journey of the claimant | When we talk about a new IDII landscape, what does this mean exactly for the claims experience? In this session with two of our most respected Claims specialists, Joanne Faglioni and Natasha Roberts, we look at how IDII will shape the claims journey, recognising the important role that returning to work plays in a claimant’s recovery. Joanne and Natasha will take you through the key considerations when assessing a claim in the new world, using Case Studies to bring the IDII products to life. |
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Investments
Course |
Synopsis |
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| Introduction to Investments | Welcome to our new Introduction to Investments webinar series. In this new series our Investment Specialists, Patrick Noble and Charles Stodart, are aiming to explain some of the core aspects of the world of Investments, breaking down some myths and jargon so you can feel more confident discussing Investing with your clients. |
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Underwriting
Course |
Synopsis |
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| Underwriting Cancer - Prostate and Breast | Delve deeper into the world of underwriting with us as we explore some of the more common types of cancer, prostate and breast cancer. You’ll learn the underwriting approach for each scenario, as well as how we approach conditions like this in the insurance industry. |
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| Underwriting for Diabetes | Diabetes is the epidemic of the 21st century and the biggest challenge confronting Australia’s health system, with 280 Australians developing diabetes every day. That’s one person every five minutes! |
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| Adviser Insights Series: Underwriting Experts Panel |
As we move through a period of change, heightened by the presence of a global pandemic and wider industry disruption, the role of underwriting has also had to adapt. With further changes in the disability income sector looming, what do we expect 2021 to bring? In this Q&A focussed event we give you the opportunity to ask our panel of experts the questions that matter to you and your clients, as we navigate the future of underwriting in Australia. | Watch now |
| Underwriting fundamentals | It can be said, Underwriting is not an exact science. In this webinar we explore how Underwriting, Actuaries and Underwriters are all critical in ensuring any risks admitted into an insurance pool are of the quality needed to all provide all clients in the risk pool with good products, fair and stable pricing and most importantly paid eligible claims. Also explore; What determines a base premium rate? What tools are available to manage risks? Finally, how to best position your clients application. |
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| Strategies to improve your conversion rate | Do you ever feel like you go through the whole application process with a new client, only to find out there was information about their health they forgot to disclose to you, resulting in additional time, work and/or costs to your administering your advice? Join us as we do a live Q&A with Katherine Hayes, Risk Insurance Adviser discussing how she manages to successful have a conversion rate of over 90% as she walks through the steps she takes pre and post application submission.We will leave you with tools at the end that you can implement into your process straight away. |
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| Financial Underwriting - Back to basics | What constitutes insurable income? Why is it different to the income on customers tax returns? Has financial underwriting simplified since the introduction of IDII products? Join this session to get back to basics on financial underwriting where we will cover income, add backs, passive income, business cover scenarios and financial underwriting best practices. |
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| Underwriting Mental Health | Dr Monday will discuss the prevalence of Mental Health diagnoses in Australia, the number of claims paid due to mental health ,and the present approach to underwriting a history of mental Health including the information gathered and the decisions offered. |
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| The course of Covid including Long Covid | Most people who contract Covid recover without incident. There are however patients who have a protracted recovery, either after being initially significantly affected and requiring hospitalisation, or those who have a extended recovery in what is known as long Covid. This presentation will discuss the course and recovery from Covid. |
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| The importance of Critical Illness (trauma) cover | Every year thousands of Australians suffer major life events such as cancer, heart attack ,or stroke. This product is designed to give peace of mind whilst going through such a diagnosis. There are hidden costs to these conditions and the aim of Critical Illlness is to assist with costs such as loss of earning, treatment and recovery. Dr Monday will discuss the prevalence of defined events covered under this product and broadly discuss their definitions and hidden costs in Critical Illness. |
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